Last updated: October 1, 2026
This Privacy Policy explains how Anchor Cleaning Company LLC, doing business as Anchor Cleaning Connecticut ("Anchor Cleaning Connecticut," "we," "us" or "our"), based in Wilton, Connecticut, collects, uses and protects your information when you visit our website, request a quote, book a cleaning or communicate with us.
Information we collect
Information you give us
- Contact details, such as your name, phone number, email address and town or service address.
- Details about your home or business, such as size, number of bedrooms and bathrooms, service type, frequency, access instructions and notes you share.
- Payment information when you book. Card details are collected and stored by our third-party payment processor; we do not store full card numbers on our own systems.
- Messages you send us by phone, text, email or through our website.
Information collected automatically
- Device and usage information, such as browser type, pages visited, referring website and approximate location based on IP address.
- Information from cookies and similar technologies, including analytics and advertising tools such as Google Analytics and the Meta Pixel, which help us understand how our website is used and measure our advertising.
How we use your information
- To prepare quotes, schedule and provide cleaning services, and process payments.
- To match you with a cleaner in your area and share the details they need to complete your service.
- To communicate with you about quotes, appointments, changes, reminders and customer support.
- To send marketing messages, only where you have agreed to receive them. You can opt out at any time.
- To improve our website, services and advertising, and to keep our website secure.
- To comply with legal obligations and enforce our Terms of Service.
How we share your information
We do not sell your personal information. We share it only as needed to run our business:
- Cleaners we refer to you. Independent cleaners receive the details they need to perform your service, such as your name, address, access instructions and service notes.
- Service providers. Companies that help us operate, such as our customer relationship management, booking, scheduling, payment processing, messaging, email and website hosting providers. They may use your information only to provide services to us.
- Legal and safety reasons. When required by law, or to protect the rights, property or safety of our customers, cleaners or business.
- Business transfers. If our business is sold or reorganized, your information may transfer to the new owner under this policy.
Text messaging (SMS)
If you opt in to text messages, for example by checking the text-message consent box on our quote form, we use your mobile number to send messages about your quote, scheduling, appointment reminders, service updates and, only if you separately opt in, occasional offers.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver messages (such as our messaging platform and carriers).
Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. You can also contact us at (203) 717-0768 or [email protected]. Consent to receive text messages is not a condition of purchase.
Cookies and advertising
We use cookies and similar technologies to operate our website, measure traffic and show relevant ads on platforms such as Google and Meta. You can control cookies through your browser settings, and you can manage ad preferences through your Google and Meta account settings.
How long we keep information
We keep your information for as long as needed to provide services, maintain business and tax records, resolve disputes and meet legal requirements, then delete or de-identify it.
How we protect information
We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices and rights
- You can ask to access, correct or delete the personal information we hold about you.
- You can opt out of marketing emails using the unsubscribe link, and out of text messages by replying STOP.
- Connecticut residents may have additional rights under the Connecticut Data Privacy Act where it applies.
To make a request, contact us at [email protected] or (203) 717-0768. We'll respond within the time required by law.
Children's privacy
Our website and services are not directed to children under 13, and we do not knowingly collect their personal information.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date above shows when it was last changed.
Contact us
Anchor Cleaning Company LLC, doing business as Anchor Cleaning Connecticut
46 Wilridge Rd
Wilton, CT 06897
Phone: (203) 717-0768
Email: [email protected]